1. What is your Return Policy?
Our label HASH will accept Return or Size Exchange of a product only if the following conditions are met –
- Return/Size Exchange should be initiated within 7 business days of order delivery.
- The tags on the product should be intact.
- The product should be unwashed, unused and in its original condition.
- The item needs to be returned along with the original packaging.
2. How do I return products ?
To initiate return, just follow these simple steps –
- If the Order you wish to return falls within our 7-day return policy, you can return it from your own HASH account. Go to your “Order History” section under My Accounts, Click “Return/Exchange” and choose the products to be returned or exchanged along with the reason for return. We offer only self-ship options for returning the products.
- You can email us at [email protected] with the order details and request a size exchange or return
- Once the return request confirmation email is received by you, pack the merchandise in the same box with all tags, stickers, and original invoice. Our courier partners will arrange your pick-up within the next 3-4 working days, if your pick-up area falls within our country-wide Service Zone. If not, you can self-ship the product/s back to us.
- Once we receive the shipment, products will be checked for quality at our warehouse and refund/exchange will be accepted only if the products are unused.
- Once the return has been approved, we will refund the money, issue store credit or exchange the product as requested by you.
3. When I return my Order, will I get refund for Shipping Charges as well?
- The Shipping charge will not be refunded. It is a non-refundable, convenience fee.
4. When I return my Order, will I get refund for COD Charges as well?
- The COD charges will not be refunded. It is a non-refundable, convenience fee.
5. How many times can I return the same order?
- All returns will be accepted against the original order only once.
6. What is Your exchange policy?
- We offer only Size Exchanges for our products. If you inform us of the size exchange via either the returns/exchange form or an email to [email protected] or on phone, within 7 days from the order delivery, we will arrange a return pick-up/ask you to self-ship and deliver the new size to you within 10-15 business working days. We do not offer product-to-product exchange, even if the 2 products are of the same value. In case you want to exchange a product for an entirely different product, we will issue store credits, which you may use to place a fresh order of your choice.
7. How do I apply store credits?
- Once you return a product to us, we will add the value of your order (Minus any shipping and/or COD charges) back in your account as HASH Store Credits. You can use your store credits for further shopping with us. Once your select the product/products to buy and add to bag, automatically a store credit tab will reflect the store credits utilized by you on the check out page, and the total amount to be paid by you will be calculated after deducting the store credits in your HASH account. Please note, you need to be signed in with your registered HASH ID to view and utilize your store credits.
8. In case my return is from a No Service Area, how should I return the product?
- If the you want to return an Order and the return request is placed within 7 days from delivery date; and FabAlley does not offer reverse pickup of the items, you can courier the shipment yourself. Also, we request you to send the scanned copy of the courier slip to [email protected] and we will refund the amount. We will refund the courier slip amount or INR 100, whichever is less as store credits.
9. What is your Refund Policy?
- From the date of return pick up we will take 15 days to process your refund via online transfer to your account . For all orders, the amount paid for the product(s) will be refunded. No Shipping and COD Charges will be refunded. No refunds will be made for products sold during sale, promotions and at markdowns. We will only issue store credits in such cases.
10. What happens if I receive a defective product?
- We work very hard to ensure that our products meet your Quality Standards, but in case you receive a defective product, please inform us within 24 hrs of the receipt of the product, and email [email protected] with pictures of the defect. We will ensure that we pick-up the defective product and issue you a replacement, wherever possible.